POLICIES

Take a look at our company policy:

Virtual Artwork Online Purchase Return Policy

Thank you for choosing to purchase virtual artwork from Fine Arts by Rudy. We are dedicated to delivering high-quality digital artworks and ensuring a positive customer experience. Below is our return policy for virtual artwork purchases:

1. Eligibility for Returns:

• Virtual artwork is not eligible for returns or exchanges once it has been downloaded or accessed by the customer. Due to the nature of digital products, we are unable to accept returns for these items.

2. Non-Returnable Items: Virtual artworks, once downloaded or accessed, are non-returnable. We recommend carefully reviewing the artwork's details, including images and descriptions, before making a purchase.

3. Damaged or Defective Artwork: If you encounter any technical issues or believe that the virtual artwork you purchased is damaged or defective, please contact our customer service team at [customer service email or phone number] within 7 days of purchase. We will work with you to resolve any technical issues and provide assistance to ensure you can access and enjoy the artwork.

4. Cancellations:

• If you wish to cancel your order for virtual artwork before downloading or accessing it, please contact our customer service team as soon as possible. We will process the cancellation and issue a refund within 10 business days of confirming the cancellation request.

5. Refunds:

• Refunds for virtual artwork will only be issued in cases where the artwork is proven to be undeliverable due to technical issues or if the customer's request to cancel an order is approved before the artwork has been downloaded or accessed.
• Refund amounts will exclude any applicable processing fees or transaction charges associated with the original purchase.

6. Customer Responsibility: It is the customer's responsibility to ensure that their device and software are compatible with the virtual artwork's format before making a purchase. We provide detailed information about the file format and requirements on our product listings.

7. Contact Us: If you experience any issues with your virtual artwork purchase or have questions about our return policy, please don't hesitate to contact our customer service team. We are here to assist you and provide guidance to ensure your satisfaction.

We appreciate your understanding of the unique aspects of virtual artwork purchases and are dedicated to providing exceptional customer support throughout your experience with.

Fine Arts by Rudy

22505 Gateway Center Dr. Unit 914, Clarksburg, Md.

(571) 229-8666